Thursday, 18 August 2011

Customer Service jobs. Not easy at all ooo (part 1)

I used to think that customer service was a fun career path. You know, talking to clients, getting to know their issues, passing these issues to people that have the technical know how to solve them and then pass them back to client. Piece of cake! yeah right!! i was sooooo wrong! customer service jobs is harder than rocket science! yes ooo. The people worse hit are customer care agents for telecoms companies in Nigeria. Ol boy! some people just look around them, not seeing anyone to get on their nerves, they pick up their fones and dial 180 (for mtn), 200 (etisalat) etc and the sorry for the agent on the other end of the line. Some people are actually too dumb to own a fone! given the kind of questions they ask the agents and the kind of complains they call about.

I got this piece from somewhere and believe it or not, it actually happened. I wish i were a lawyer, i would have taken up this particular agent's case and milked millions of dollars from that company. cos really, who wouldnt loose it in that particular situation??

Read on:

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator:         'Ridge Hall, computer assistance; may I help you?'
Caller:              'Yes, well, I'm having trouble with WordPerfect ....'
Operator:         'What sort of trouble?'
Caller:              'Well, I was just typing along, and all of a sudden the words went away.'
Operator:         'Went away?'
Caller:              'They disappeared'
Operator:         'Hmm. So what does your screen look like now?'
Caller:              'Nothing.'
Operator:         'Nothing??'
Caller:              'It's blank; it won't accept anything when I type.'
Operator:         'Are you still in WordPerfect, or did you get out?'
Caller:              'How do I tell?'
Operator:        'Can you see the 'C: prompt' on the screen?'
Caller:              'What's a sea-prompt?'
Operator:         'Never mind, can you move your cursor around the screen?'
Caller:              'There isn't any cursor; I told you, it won't accept anything I type..'
Operator:         'Does your monitor have a power indicator?'
Caller:              'What's a monitor?'
Operator:         'It's the thing with the screen on it that looks like a TV.
                         Does it have a little light that tells you when it's on?'
Caller:               'I don't know.'
Operator:          'Well, then look on the back of the monitor and find where
                         the power cord goes into it. Can you see that??'
Caller:              'Yes, I think so.'
Opera tor:         'Great. Follow the cord to the plug, and tell me if it's
                         plugged into the wall..
Caller:              'Yes, it is.'
Operator:         'When you were behind the monitor, did you notice that
                         there were two cables plugged into the back of it, not just one? '
Caller:               'No.'
Operator:          'Well, there are. I need you to look back there again and
                          find the other cable.'
Caller:               'Okay, here it is.'
Operator:          'Follow it for me, and tell me if it's plugged securely into
                          the back of your computer..'
Caller:               'I can't reach.'
Operator:          'OK. Well, can you see if it is?'
Caller:               'No..'
Operator:          'Even if you maybe put your knee on something and lean way over?'
Caller:               'Well, it's not because I don't have the right angle -- it's because it's dark.'
Operator:          'Dark?'
Caller:               'Yes - the office light is off, and the only light I have is
                          coming in from the window.'
Operator:          'Well, turn on the office light then.'
Caller:               'I can't.'
Operator:          'No? Why not?'
Caller:              'Because there's a power failure.'
Operator:           'A power .... A power failure? Aha. Okay, we've got it
                           licked now. Do you still have the boxes and manuals and
                           packing stuff that your computer came in?'
Caller:                'Well, yes, I keep them in the closet..'
Operator:           'Good. Go get them, and unplug your system and pack it
                           up just like it was when you got it. Then take it back to
                           the store you bought it from.'
Caller:                'Really? Is it that bad?'
Operator:           'Yes, I'm afraid it is.'
Caller:                'Well, all right then, I suppose. What do I tell them?'
Operator:           'Tell them you're too damned stupid to own a computer!'

 Spot on! *thumbs up to operator*


  1. I can understand the call agent becoming frustrated. That's just plain stupidity.

  2. That kain customer na wa...btw Amaka continue the good work.

  3. Hehehehehe... I can imagine the look on the customer's face when the customer service guy told him he was 'damned stupid'! LMAO!


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